Guest Services

Parking at the Crown Center Shops:

The retail parking garage may be accessed from Grand Blvd., just south of the Crown Center Shops main entrance. Extensive information about parking at Crown Center is available here.

Accessibility for Guests with Disabilities:

The Crown Center complex, including the tri-level retail center and both hotels, is wheelchair accessible. Courtesy wheelchairs are available at Customer Service on level two of the Crown Center Shops, click here for more information. Handicap parking is available on levels 2A and 3A of the Crown Center Shops parking garage. Two handicap parking spaces are available on Grand Blvd., near the Crown Center Shops' Grand Blvd. entrance. The Crown Center Shops' Grand Blvd. entrance is handicap van accessible.

Click here to read about Assistance for Disabled Customers.

Crown Center Customer Service:

Our Customer Service office is located on Level 2 of the Crown Center Shops, with services ranging from gift wrap to stamps. More information is available here.

Web Accessibility:

Our Commitment to Web Accessibility    
Crown Center Redevelopment Corporation is committed to meeting the needs of its users and has been working to make its site more accessible to those with disabilities.    
If you are having trouble accessing or using any of its functions, please call Customer Service (10AM - 6PM, Monday - Saturday and NOON - 5PM, Sunday) at 816-274-8444 or email us at for assistance and to let us know about the issue.