Privacy Information

Crown Center Redevelopment Corp. (CCRC) values you and respects your privacy. We collect information to support our relationship with you, improve our product offering and to communicate about products, services, and promotions. CCRC recognizes that we must maintain and use information responsibly. We may disclose information to companies that work with us and assist us with providing services to you. We will not share your information with other third parties without your prior permission or prior notification.

You can always find the most recent version of our privacy policy on this page.

Effective Date: 8/1/06

What information does CCRC collect and why?
We collect information you provide when you purchase a gift card/certificate, send us an e-mail or call us, enter a contest, participate in a survey or enroll for e-mail alerts. This information may include the following:

  • Your name 
  • Your mailing address 
  • Your e-mail address 
  • Your phone number 
  • Your credit card number

It may also include information you submit about other people; for example, the name and address (e-mail and postal) of a gift card/certificate recipient. We only use information you submit about other people in order to deliver information, products, or services specifically requested by you.

Who does CCRC share information with?
We will share personal customer information with our agents, representatives, affiliated companies and trusted service providers and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our Web site; communicating to customers; providing customer service; enhancing and improving customers' shopping experiences; enabling access to our partners' sites; and completing credit card transactions. These third parties are not allowed to use this information for any purpose except those identified in this paragraph.

Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your permission or you have been notified. However, CCRC reserves the right to cooperate with law enforcement agencies and officials in the investigation of alleged unlawful activities of our customers or any third parties related to electronic communications transmitted on our site, in response to a subpoena or other judicial or legal process, or as otherwise required by law. CCRC will have no legal liability for such disclosures.

We may also provide information to other organizations for fraud protection and credit risk reduction. We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person.

How does CCRC handle contest and survey responses?
Periodically, CCRC will invite customers to participate in contests and surveys. The information we collect from these contests and surveys may be associated with individual customer accounts and used by CCRC to improve your overall customer experience. The information will only be shared with third parties in aggregate form and as described above; no individual information will be given to third parties unless we have your prior permission or you have been notified.

What technical devices and processes does CrownCenter.com use to collect information about me?
We use technology that allows us to identify what type of browser you are using, the web site from which you enter CrownCenter.com and the pages you view as you tour our site. This technology helps us compile aggregate statistics about our online guests and their use of CrownCenter.com, which allows us to make improvements in design and content to better serve you.

What are cookies and how does CrownCenter.com use them?
A cookie is a small file that can be stored on your computer's hard drive. CrownCenter.com uses cookies to provide features such as auto-login and to determine when customers have previously visited our site. If you choose to set your browser to reject cookies, we will not be able to make auto-login functionality available to you.

What is an IP address and how does CrownCenter.com use it?
An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most websites, the servers that serve our Web site automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our website.

How do I access and make changes to my preferences to receive e-mail?
When you sign up for Crown Center e-mail alerts, you indicate that you want to receive promotional information from Crown Center regarding news about Crown Center products, services and events. To unsubscribe from e-mail alerts, you may click on the Unsubscribe link on the email that we send to you, send a request to crowncenter@hallmark.com or use the Contact link on CrownCenter.com to let us know you wish to unsubscribe.

How secure is the information that I provide to CCRC? What technology does CrownCenter.com use to ensure the security of credit card transactions?
We are committed to the highest standards in credit card security to protect the information you provide when you make a purchase at CrownCenter.com. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology to protect the storage and transfer of your data from unauthorized parties. CrownCenter.com also uses a digital secure server ID to provide you with the best possible protection on the Internet.

Are my personal messages private when I purchase gift cards from Crown Center?
When you add a personal message to your order, it is securely protected by Crown Center. For the purposes of order fulfillment, it is possible that your message may be viewed by an order processing representative. Our partners and employees adhere to the strictest standards of confidentiality to protect your privacy.

Your California Privacy Rights
California Civil Code Section 1798.83, also known as S.B. 27, allows individual customers who have provided their personal information to CCRC to request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us in one of the following ways: send a letter to CRCC, Attn. Website Coordinator, 2405 Grand Blvd., Ste 200, Kansas City, MO 64108 . Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third party direct marketing purposes during the immediately preceding year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted to locations other than those specified above.

Does CrownCenter.com ensure the security and privacy practices of other sites to which it links?
While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites. When you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the CCRC privacy policy. We encourage you to read that policy before submitting any personal information.

How will I know when Crown Center changes its privacy policy?
Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. If our information practices change materially, we will post the policy changes on the privacy page of this website to notify you of these changes. You should check our website periodically for more information on how we use the data we collect.

How do I contact Crown Center if I still have questions?
You may contact us by using the Contact Us link or by sending email to info@crowncenter.com. We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future. Your personal information will only be shared with third parties in the event that we need to follow up with specific order-related questions or comments; the third parties will not use your information for promotional or any other purposes.

If you still have questions or concerns regarding our privacy policy, please write us at:

Crown Center Redevelopment Corporation
Attn. Website Coordinator
2405 Grand Blvd., Ste 200
Kansas City, MO 64108